Terms & Conditions

2. Eligibility and Account Registration

To use JilaBazaar, you must provide accurate information and comply with applicable laws. By registering an account, you confirm that:

• The information you provide is accurate and up to date.
• You are legally eligible to use the relevant services.
• You will maintain the confidentiality of your login credentials.
• You will promptly notify us of suspected unauthorised access.
• You will not create accounts using another person's identity without proper authorisation.

Additional requirements may apply to sellers, business accounts, delivery agents, and users listing certain categories of products. Where applicable law requires parental consent or additional safeguards, those requirements must be followed.

JilaBazaar may restrict or suspend an account where there is a legitimate security, fraud, legal, or policy concern, subject to applicable law and appropriate procedures.

3. Nature of the Marketplace

JilaBazaar provides a digital platform through which customers can discover and purchase products offered by participating sellers. Depending on the listing, sellers may include:

• Local retailers and shopkeepers.
• Wholesalers and distributors.
• Small businesses and independent merchants.
• Individual users selling eligible pre-owned products.

Unless expressly stated otherwise for a particular transaction, the seller is responsible for the accuracy of their product listings, product availability, applicable product warranties, and fulfilment obligations.

JilaBazaar may facilitate communication, order processing, payments, delivery coordination, and dispute resolution through available platform features.

The specific role of JilaBazaar in a transaction will depend on the service provided and applicable law. Nothing in these terms excludes any responsibility that JilaBazaar cannot lawfully exclude.

4. Product Listings and Information

Sellers must ensure that their product listings are accurate, clear, and not misleading. Listings should include relevant information such as:

• Product name and category.
• Description and specifications.
• Price and applicable charges.
• Product photographs.
• Availability and stock status.
• Product condition, including whether it is new, used, refurbished, or pre-owned.
• Relevant warranty, return, or delivery information, where applicable.

Sellers must disclose material defects and other important information necessary for customers to make informed purchasing decisions.

Product images should reasonably represent the item being sold. Material differences between a listing and the actual product may result in complaints, returns, refunds, or other action under applicable policies and law.

5. Orders and Order Confirmation

Customers may place orders for products displayed on JilaBazaar, subject to availability, service-area restrictions, and the applicable checkout terms.

After an order is placed, an order confirmation or acknowledgement may be displayed or sent to the customer.

An order may require additional verification before fulfilment. Where a seller cannot fulfil an order because of stock unavailability, an incorrect listing, or another legitimate reason, the customer will be informed and any refund due will be handled in accordance with the applicable policy and law.

Prices, availability, delivery charges, and other applicable costs will be presented during the purchasing process as required.

6. Pricing, Payments, and Taxes

Product prices are determined by the relevant sellers unless otherwise indicated. The total payable amount may include the product price, shipping charges, applicable taxes, and other disclosed fees.

JilaBazaar may support payment methods such as:

• UPI and other supported digital payment methods (Google Pay, PhonePe, Paytm, BHIM).
• Debit or credit cards (Visa, Mastercard, RuPay).
• Net banking.
• Cash on Delivery, where available.
• Other payment options displayed during checkout.

The availability of a payment method may vary by order, seller, or delivery location. Online payments may be processed by third-party payment service providers. Users must comply with the relevant payment provider's terms.

7. Seller Registration and Responsibilities

Sellers who register on JilaBazaar agree to:

• Provide accurate personal, business, and contact information.
• Submit valid verification or KYC documents when legitimately required.
• List only products they are legally permitted to sell.
• Maintain accurate pricing and stock information.
• Fulfil accepted orders according to the stated terms.
• Pack and dispatch products appropriately.
• Respond reasonably to customer complaints.
• Honour applicable return, refund, replacement, and warranty commitments.
• Comply with relevant consumer protection, tax, product safety, and e-commerce laws.

Sellers must not use the platform for fraudulent, deceptive, or unlawful activities. JilaBazaar may review listings, request supporting documents, restrict products, or take appropriate action against sellers who violate these terms or applicable law.

8. Seller Fees and Product Listing Charges

JilaBazaar may charge sellers fees for certain services, including product listings, premium features, subscriptions, advertising, or other marketplace services.

Where applicable, fees will be disclosed before the seller commits to the relevant paid service.

For individual users listing eligible pre-owned products, a per-product or category-based listing fee may apply if displayed on the platform.

Unless expressly stated otherwise, paying a listing fee does not guarantee a sale, a minimum number of views, or a particular selling price.

Applicable refund, cancellation, and renewal conditions for paid services will be communicated at the time of purchase and governed by the relevant terms and applicable law.

9. Pre-Owned and Second-Hand Products

JilaBazaar may allow individuals and businesses to list eligible second-hand products.

Sellers must accurately describe the item's condition, age where known, functionality, included accessories, and any material defects.

Sellers must have the legal right to sell the listed item. Stolen goods, counterfeit goods, prohibited items, and products that cannot lawfully be sold are strictly not permitted.

Customers should carefully review the listing and ask relevant questions before purchasing a pre-owned item.

Return and refund eligibility for pre-owned products is governed by the applicable Return & Refund Policy, the seller's disclosed terms, and applicable law.

10. Shipping and Delivery

Delivery availability, shipping charges, and estimated delivery times may vary by seller, product, PIN code, and delivery method.

Orders may be delivered by the seller, a JilaBazaar delivery agent, or a third-party logistics provider, depending on the available service.

Customers must provide accurate delivery information and remain reasonably available to receive their orders.

Delivery estimates are not guaranteed unless expressly stated otherwise. Delays may occur because of weather, transportation disruptions, operational issues, or other circumstances.

Detailed delivery conditions are set out in our Shipping & Delivery Policy.

11. Returns, Refunds, and Cancellations

Return, replacement, refund, and cancellation requests are handled in accordance with our Return & Refund Policy and applicable law.

Customers should review the product listing and applicable return conditions before placing an order.

Where a product is defective, damaged, incorrect, materially misrepresented, or otherwise eligible for a remedy, the request will be assessed under the applicable policy and legal requirements.

Nothing in these terms removes any mandatory customer rights under Indian law.

12. Prohibited Products and Activities

Users must not list, purchase, sell, promote, or facilitate transactions involving products or activities prohibited by applicable law or JilaBazaar's category rules. Prohibited conduct includes:

• Selling counterfeit, stolen, or unlawfully obtained products.
• Listing prohibited or restricted goods without required legal authorisation.
• Posting false, misleading, or fraudulent product information.
• Using fake identities or fabricated verification documents.
• Manipulating reviews, ratings, orders, or transactions.
• Engaging in payment fraud, scams, or phishing.
• Harassing, threatening, or abusing other users.
• Attempting to access another user's account or confidential information without authorisation.
• Uploading malicious software or attempting to compromise platform security.
• Using the platform for unlawful activities.

JilaBazaar may remove offending listings, investigate reports, restrict accounts, or take other lawful action where appropriate.

13. Reviews, Ratings, and User Content

Users may be able to submit reviews, ratings, photographs, and other content through the platform.

By submitting content, you confirm that it is truthful to the best of your knowledge, relevant, lawful, and does not violate another person's rights. You must not post fake reviews, defamatory material, private information without authorisation, spam, or unlawful content.

Subject to applicable law, you grant JilaBazaar a non-exclusive, worldwide licence to host, display, reproduce, and use the content as reasonably necessary to operate, improve, and promote the relevant platform services.

You retain ownership of your content. We may moderate or remove content that violates these terms or applicable law.

14. Intellectual Property

The JilaBazaar name, logo, website design, original content, software, and other platform materials may be protected by intellectual property laws.

Except as permitted by law or expressly authorised by us, users may not copy, reproduce, modify, distribute, or commercially exploit our protected materials without permission.

Sellers remain responsible for ensuring that their product images, descriptions, logos, and other uploaded materials do not infringe third-party rights.

15. Privacy and Personal Information

Your use of JilaBazaar is also governed by our Privacy Policy.

We may process personal information as necessary to manage accounts, fulfil orders, facilitate payments, coordinate delivery, provide support, protect platform security, and meet legal obligations.

Relevant customer information may be shared with sellers, delivery partners, payment providers, or other service providers when necessary and lawful.

Please review our Privacy Policy for details about information collection, use, sharing, retention, and your available privacy rights.

16. Account Suspension and Termination

JilaBazaar may suspend, restrict, or terminate access to an account where there are reasonable grounds, including:

• A material violation of these terms.
• Suspected fraud or unlawful activity.
• Repeated misuse of the platform.
• Serious security concerns.
• A valid legal or regulatory requirement.

Where appropriate and legally permitted, users will be informed of the reason and any available review or complaint process.

Account closure does not automatically cancel outstanding legal obligations, transaction liabilities, or records that must lawfully be retained.

17. Third-Party Services

JilaBazaar may integrate third-party payment gateways, logistics providers, communication services, and other external tools.

Those services may be subject to separate terms, privacy policies, and availability conditions.

JilaBazaar is not responsible for independent third-party services beyond its legal obligations or the responsibilities it has expressly undertaken.

18. Limitation of Liability

To the extent permitted by applicable law, JilaBazaar is not responsible for losses arising solely from circumstances outside its reasonable control, including certain third-party service interruptions, inaccurate information supplied by users, or delivery disruptions.

However, nothing in these terms excludes or limits liability for fraud, wilful misconduct, negligence where liability cannot lawfully be excluded, or any other liability or consumer remedy that applicable law requires to remain available.

Users should contact JilaBazaar promptly if they experience a transaction issue so that it can be reviewed through the appropriate process.

19. Changes to These Terms

JilaBazaar may revise these Terms & Conditions to reflect changes in its services, platform features, business practices, or applicable laws.

The updated terms will be published on this page with a revised date. Where required by law, users will receive appropriate notice or be asked for consent.

Continued use of the platform after an update will be subject to the revised terms to the extent permitted by law.

20. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the applicable laws of India.

Users may raise concerns or complaints through JilaBazaar's customer support channels. We will review complaints in accordance with our procedures and applicable legal requirements.

Nothing in this section prevents a user from approaching a competent consumer commission, court, regulatory authority, or other forum available under applicable law.

21. Contact Information

For questions about these Terms & Conditions, seller services, orders, or marketplace operations, please contact us:

Please include your order ID or registered account details when contacting us about a specific transaction.