Privacy Policy

2. Information We Collect

Depending on how you use our platform, we may collect the following information:

3. How We Use Your Information

We may use personal information for the following purposes:

• Creating and managing user accounts.
• Connecting customers with relevant sellers.
• Processing and managing orders.
• Coordinating deliveries and order tracking.
• Processing payments, refunds, and seller settlements.
• Verifying seller accounts and preventing fraud.
• Managing product listings and marketplace operations.
• Responding to customer complaints and support requests.
• Sending important order updates and service notifications.
• Improving website functionality, security, and user experience.
• Sending promotional communications where appropriate and legally permitted.
• Complying with applicable laws and legitimate legal obligations.

We will not use personal information for unrelated purposes without an appropriate legal basis.

4. Sharing of Information

We may share relevant information with the following parties when necessary for the purposes described in this policy:

5. Cookies and Similar Technologies

JilaBazaar may use cookies and similar technologies to:

• Maintain login sessions.
• Remember relevant preferences.
• Support shopping cart and checkout functionality.
• Improve website performance and security.
• Understand website usage where analytics tools are enabled.

You can manage cookies through your browser settings. Disabling certain cookies may affect features such as login, shopping carts, or checkout.

Where required, we will obtain consent before using non-essential cookies or similar tracking technologies.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

Depending on the services in use, these measures may include access controls, secure connections, restricted administrative access, and appropriate security monitoring.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

Users should keep their passwords confidential and promptly report suspected unauthorised account activity.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal, accounting, tax, dispute-resolution, and security requirements.

When information is no longer required and there is no lawful reason to retain it, we will take appropriate steps to delete or anonymise it.

Some order, payment, tax, or transaction records may need to be retained for legally required periods even after an account is closed.

8. Your Privacy Rights and Choices

Subject to applicable law, you may have the right to:

• Request information about the personal data associated with your account.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where applicable.
• Withdraw consent where processing is based on consent.
• Opt out of promotional emails or messages.
• Raise a complaint regarding the handling of your personal information.

You can contact us using the details provided below to exercise applicable rights.

Requests may require identity verification to protect your account. Some information may need to be retained where required by law or necessary to resolve an existing transaction or dispute.

9. Account Deletion

Users may request account deletion by contacting JilaBazaar Customer Support or using an account deletion feature if available.

Before deleting an account, outstanding orders, seller settlements, disputes, or other pending matters may need to be addressed.

We will handle deletion requests in accordance with applicable law and retain only the information that we are legally permitted or required to retain.

10. Marketing Communications

We may send service-related communications concerning orders, account security, payments, and important platform updates.

Promotional communications will be sent where appropriate and in accordance with applicable consent and communication requirements.

You may opt out of promotional messages using the available unsubscribe option or by contacting support. Opting out of marketing will not prevent essential service communications.

11. Third-Party Websites and Services

Our platform may contain links to third-party websites or services, including payment providers and seller-operated websites.

These third parties may have their own privacy policies and practices. JilaBazaar is not responsible for the privacy practices of independent websites that it does not control.

We encourage users to review the relevant third-party policies before providing personal information.

12. Children's Privacy

JilaBazaar is not intended to encourage children to provide personal information independently without appropriate authorisation.

Where applicable law requires parental consent or additional safeguards for children's personal data, we will comply with those requirements.

If you believe a child has provided personal information in circumstances that violate applicable law, please contact us so that we can review the matter.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our platform, business operations, technology, or applicable laws.

Any revised version will be published on this page with an updated “Last Updated” date.

Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.

14. Contact and Privacy Complaints

For privacy questions, requests, or complaints, please contact JilaBazaar through the details below:

Please include sufficient information to help us identify your request without unnecessarily sharing sensitive personal information. We will acknowledge and address complaints within the applicable legal timelines.

15. Governing Law

This Privacy Policy is governed by the applicable laws of India, including relevant data protection, consumer protection, and e-commerce requirements.

Nothing in this policy is intended to exclude or restrict any rights available to users under applicable law.